FAQs & Policies
I have store credit from the old website. Can i use it?
Yes, of course! All store credit from the old website have been transferred to the new one. Just enter your phone number as the coupon code to use the credit (same as the old website). Store credit (linked to your account) will be issued for future returns.
How can i use store credit issued?
Its super easy! Log into your account (even if you did not create one). Add products to your cart and click on checkout. Store credit will be listed as a mode of payment!
I have received a damaged product.
Don't worry! Even though all our products are checked thoroughly before dispatch, if you have received a damaged product, please share images/videos with us over the returns portal. You can also email us at care@winklabel.com or DM us at wink_label on instagram or drop a whatsapp message at +91 9266736445. We will assist you in your refund(store credit)/replacement of the order. Please make sure to raise a query within 24-48 hours of delivery post which no refunds/replacements would be processed.
Can I cancel my order?
Orders can only be cancelled for a full refund before it has been shipped. Please contact us at care@winklabel.com or DM us at wink_label on instagram or drop a whatsapp message at +91 9266736445.
Orders which are shipped can be cancelled at a fee of Rs.100 onwards (depending on weight of the package). Any express shipping charges paid are non-refundable.
Orders on hold can be cancelled within 24 hours. No cancellations are accepted after 24 hours as items are kept on hold only in rare cases.
Any orders cancelled via OTP by the customer will be subject to a cancellation charge or reshipping charge which will be determined by the weight of the package as per actuals.
How much time does it take to ship/deliver the product?
Standard delivery is FREE and normally takes 5-7 working days to deliver post shipping. It can get delayed at times (in most cases, it doesn’t). We do not promise any delivery date with standard shipping. 🚚
You can also opt for Express Shipping (Paid) for guaranteed delivery within 3-4 days - Just opt for express shipping at check out. 🌸
Same day delivery (Order placed before 4 PM) is available in Delhi NCR. Charges as per actuals via porter/Uber package/similar apps.
My order is delayed. What can i do?
Don't worry, complaints are automatically raised by team TWL for all delayed packages with the delivery partner. If a package is delayed by more than 10 days by its initial estimated delivery date, you can ask for a cancellation and full refund of your order, if required.
Please contact us over DM at wink_label on instagram or drop a whatsapp message at +91 9266736445 or send us an email care@winklabel.com. Please note that any delay/non delivery caused by incorrect details shared at the time of placing order is not eligible for full refund and subject to reshipping/cancellation charges.
How can i track my order?
After your order has been shipped (takes 24-48 hrs), you will receive the tracking code/Link via your registered email. Please also check your spam folder!
You can also log into your account and track the order.
Incase you’re unable to track your order even after 48 hours, please share your order ID or email under which you placed the order with us and we’ll help you out!
Do you ship internationally?
We currently only ship in India and are working on introducing official international shipping soon. We can ship to your address in India from where you can get the package shipped to yourself . You can use internationally registered cards/payment modes to make the payment with ease.
Do you have Cash on Delivery?
We do not offer Cash on Delivery at the moment but we accept all prepaid modes. You can have a look at our reviews/comments on our official Instagram at wink_label. We are also verified as one of the most trustworthy brands by cashfree, a popular payment gateway partner.
Do you have Returns/exchanges?
Easy Returns are Available ✨
To keep our prices as affordable as possible, we do not incorporate the cost of reverse logistics in product pricing. This ensures you only pay for a return service when you actually use it, instead of higher prices on every item. ❤️
- A nominal return fee of ₹150 is applied on your returned item (+ ₹50 for every additional item returned).
- This return fee is exactly the cost of reverse logistics that the delivery partner charges us and is discounted automatically if the partner charges less.
- Upon confirming your return, store credit will be issued IMMEDIATELY after deducting the return fee. Store credit has lifetime validity with no restrictions and can be used instantly & in parts as well.
Please refer to the refund policy link at the footer on the website for complete details.
My order shows delivered but I haven't received it. What can be done?
If your order shows delivered but you have not received it, please connect with us over Instagram DMs at Wink_Label or email at care@winklabel.com or drop a whatsapp message at +919266736445 within 3 days of your tracking showing the order as delivered.
For orders showing delivered with signature verification/without OTP, we can start an investigation with our delivery partner and offer full refunds/Replacements incase not found. Please allow us and the delivery partner upto 7 working days to resolve the issue. Refunds are issued only if the package is not found even after 7 working days are complete.
If your order is marked as delivered via OTP/Code verification, we can request our delivery partner to start an investigation but we can not guarantee it. An order can only be marked as delivered via OTP/Code once the code has been shared to the delivery partner. Please ensure you are only sharing the code if you are accepting your package. For orders marked as delivered via OTP/Code, we do not offer any compensation/Refunds/Replacements though we will definitely try our best to resolve the issue.
If the order is marked delivered and the details of delivery (Primarily the phone number and/or address) is incorrect, we do not offer any compensation/Refunds/Replacements as we solely rely on the information received at the time of placing the order to deliver it but we will definitely try our best to resolve the issue.
I added incorrect/incomplete details at the time of placing order/I need to change my delivery details. What can i do now?
We encourage our customers to check all details before placing an order to ensure seamless delivery. The addresses need to be complete/exact and the phone number (only +91) needs to be correct and able to receive calls and SMS in India.
If you have entered incorrect/incomplete details or need your delivery details updated, kindly notify us over DM at wink_label on instagram or drop a whatsapp message at +91 9266736445 or send us an email at care@winklabel.com.
Incase the order has not been shipped yet, the details can be changed easily without any impact on delivery.
Incase the order has been shipped, we can try to change the details. Please note that it will only be an attempt and successful delivery is not guaranteed.
Incase the order is being returned to us due to incorrect details, we can reship your order at Rs. 100 onwards (Depending on weight) or cancel the order at Rs.150 onwards (depending on weight). Incase of cancellation, store credit will be issued of the balance amount. With our current competitive pricing, we are unable to offer free shipping more than once.
Any express shipping charges paid are non-refundable.
Please refer to the section on "My order shows delivered but I haven't received it. What can be done?" incase your order is marked delivered after sharing incorrect details.
My order was was not delivered and is being returned. What options do i have?
Please don't worry, any order that is not successfully delivered is returned to us.
Orders that are not delivered successfully due to error on our part or the delivery partner's end, will be eligible for a second attempt free of charge. Customers can also choose to cancel the order for a full refund or make any changes to the order free of any charge.
Any order being returned due to incorrect/incomplete details shared at the time of placing order, non acceptance of order, cancellation of order at time of delivery, unavailability at the time of delivery, address shared being closed at the time of delivery (there is no option to separate work/home address) etc. will be eligible for reshipping at Rs. 100 onwards (depending on weight). Such orders can also be cancelled at Rs. 150 onwards (depending on weight). Incase of cancellation, store credit of the balance value will be issued.
Any orders cancelled via OTP by the customer will be subject to a cancellation charge or reshipping charge which will be determined by the weight of the package as per actuals.
Any express shipping charges paid are non-refundable.